FAQ's

Care instructions for products

How do I care for my wood product?:

If necessary, clean your piece gently with a non-alkaline soap and water to remove grime. Dry the wood immediately with a dry cloth to avoid water damage. Never let liquid sit on the piece for a long period of time. If a spill occurs, be sure to clean up as soon as they happen to prevent the liquid from soaking into the wood.

For cutting boards - depending on how often you use your board, you should give them an oiling to help maintain their surface and keep them from drying out. Mineral oil is an inexpensive and popular choice, and you can easily find bottles in most kitchen supply stores! In our house, we condition our boards about 1-2 times per month. 


What do I do if I need to wash my pillow cover?:

Spot clean for long lasting use. If necessary, wash inside out on gentle setting. Hang to dry!

 

Shipping 

Tracking says "delivered" but my item hasn't arrived?:

Unfortunately, we are not responsible for an item after it has been shipped. If the tracking information says it's been delivered but you have not received it, immediately reach out to your local post office. If you think your package was stolen, you will need to file a police report with the local authorities.

We are so sorry this happened to you, but no replacements will be sent in this situation.

If I am local to Kalamazoo, do I still have to pay for shipping?:

Of course not! You are more than welcome to pick up locally from me. Just choose this option at check out and then get in contact with me!

 

Other questions 

Who creates your products?:

We do! All the designs are thought up and handmade by us, and I do all the lettering for each of our pieces. 

Do you have wholesale availability?:

We currently offer wholesale pricing for certain items. If you are interested in stocking Stockbridge Design Co. items in your shop, please send us a message! stockbridgedesignco@gmail.com

What does small batch mean?:

Our items are dreamed up, designed, and crafted by us. We create a hand full of items at once and when they are gone..they could be gone for a while! 

Some items are seasonal, you might see them come and go each holiday. Some items are "best sellers" and we bring them back frequently because it's what the people want. 

We hope when you find something you love, you don't wait too long because you never know when it will return.

To us, that is the beauty of handmade!